Terms and conditions

These Terms and Conditions govern your use of the services provided by WildHub Casino. By registering an account and using the platform you accept and agree to comply with these terms. If you do not agree, do not register or use the services. For support, contact us at [email protected].

1. Legal Status

1.1 License Number: 8048/JAZ2020-013. This number reflects operation under a master sublicense structure used by multiple Curacao-licensed operators.

1.2 Issuing Authority: The platform operates under a Curacao licensing framework and associated regulatory oversight via the relevant Curacao gaming authority.

1.3 Jurisdiction: The platform's licensing is maintained under Curacao jurisdiction. Services are offered to international markets, principally Europe, Canada, and selected Latin American jurisdictions, excluding ring-fenced or otherwise restricted markets.

1.4 Allowed to Operate in Switzerland: The platform accepts registrations and play from users in Switzerland and applies international Curacao licensing standards together with enhanced KYC measures to meet Swiss AML expectations.

2. Registration and Login Process

2.1 Step-by-Step Process:

  2.1.1 Visit the official WildHub Casino site and select "Sign Up".

  2.1.2 Enter an email address, create a secure password and select a currency (CHF recommended for Swiss residents where available, otherwise EUR or other supported currencies).

  2.1.3 Provide personal information including full name, date of birth, residential address and mobile number.

  2.1.4 Read and accept the Terms and Conditions and Privacy Policy and confirm you meet the minimum age requirement.

  2.1.5 Confirm your email address via the verification link sent to your inbox.

  2.1.6 Complete KYC verification by uploading identity documents and proof of address before the first withdrawal.

2.2 Is KYC/ID Verification Required: Yes. KYC is mandatory before the first withdrawal and may be required earlier for large deposits. Acceptable documents typically include a government-issued photo ID (passport or identity card), a recent proof of address, and, where required, verification of payment methods.

2.3 Time to Activate Account: Account access is normally granted immediately after email verification (usually under five minutes). Full KYC verification is typically completed within 24 hours after document upload, though processing can take up to 48 hours during busy periods.

2.4 Terms of Registration (minimum age, one account per user, and restricted countries): The minimum age to hold an account is 18 years. Only one account is permitted per person, household, IP address and device. Use of VPNs, multiple profiles or false information is prohibited and may result in the forfeiture of bonuses and winnings. Residents of strictly regulated or prohibited jurisdictions such as the United States, the United Kingdom, France and the Netherlands are not permitted to register; Switzerland is permitted.

3. Games and Software Providers

3.1 Top Games: The portfolio includes popular slot titles such as "Book of Dead" (Play'n GO), "Gates of Olympus" (Pragmatic Play), "Big Bass Bonanza" (Pragmatic Play), "Reactoonz 2" (Play'n GO), and "Sweet Bonanza". Live offerings include formats such as Lightning Roulette and Immersive Roulette from major studios.

3.2 Software Providers: Games are supplied by established providers including Pragmatic Play, Play'n GO, NetEnt, Evolution, Games Global (formerly Microgaming) and Betsoft. Providers maintain their own testing and certification practices.

3.3 Total Game Count: The game library comprises approximately 3,000–3,500 titles, including a large selection of slots, dozens of live tables and a range of instant-win and crash-style games.

3.4 Game Categories: Available categories include slots, Megaways, progressive jackpots, table games (roulette, blackjack, baccarat, poker), live casino tables, game shows, crash-style titles and instant-win/scratch card games. Filtering by provider and volatility is available in the lobby.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins): The standard welcome package is a 200% match up to CHF 4,000 plus 200 free spins on a featured slot. Free spins are typically released in daily batches and have a standard spin value.

4.2 Welcome Offers Specific to Switzerland: Swiss players receive the same 200% up to CHF 4,000 plus 200 free spins, with currency display in CHF and possible display of Switzerland-friendly payment options.

4.3 Process of Activation for Welcome Bonus: To activate the welcome bonus register, log in, select the promotion on the Promotions or Cashier page before making your first deposit, optionally enter the promo code WILD200 if requested, and make the minimum qualifying deposit (commonly CHF 20). Bonus funds are credited instantly and free spins are credited according to the published schedule.

4.4 Wagering Requirements: Welcome and many reload bonuses carry wagering requirements of 35x applied to the bonus amount only. Free spin winnings are subject to the same wagering multiplier, with common maximum conversion caps (for example CHF 100). Slot games generally contribute 100% to wagering while table and live games contribute at reduced rates or are excluded.

4.5 Time Limits: Bonus wagering must be completed within 30 days of activation unless otherwise stated. Free spins credited in daily batches are typically valid for 24 hours from credit. Failure to meet time limits will result in forfeiture of remaining bonus funds and any uncleared free-spin winnings.

4.6 Recurring Promotions: Recurring promotions may include weekly reloads (for example a Friday 50% reload up to CHF 300 with 25x wagering), slot tournaments and random free spin drops. Specific terms and eligibility are set out in each promotion.

4.7 Cashback Offers: VIP players may receive regular cashback of 10%–15% on net losses, commonly credited as bonus funds with lower wagering requirements (for example 10x). Non‑VIP players may have access to occasional limited no-strings cashback offers capped at modest amounts.

4.8 Reload Bonuses: Typical reload offers include a Friday Reload (50% up to CHF 300, 25x wagering), a Midweek Boost (40% up to CHF 200, 30x wagering) and targeted High Roller reloads for larger deposits with higher wagering requirements.

4.9 Free Spins Bonuses: Standalone free spin offers may be available for qualifying deposits (for example 100 free spins on selected slots for a CHF 50+ deposit) with standard wagering and value limits as published.

4.10 General Bonus Terms and Conditions: Only one active bonus may apply at a time unless stated otherwise. The maximum allowed bet while wagering bonus funds is commonly CHF 5 per spin/round or 10% of the bonus amount, whichever is lower. Games may be excluded or have restricted contribution percentages to wagering. The operator reserves the right to cancel bonuses and void winnings in cases of abuse, multiple accounts, VPN use or other breaches of the Terms.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards: The loyalty structure typically comprises Bronze, Silver, Gold, Platinum and Diamond tiers. Benefits increase by tier and may include enhanced cashback, higher withdrawal limits, faster processing, a personal account manager, exclusive promotions and invitations to events.

5.2 How to Qualify: Tier advancement is based on accumulated comp points earned from real-money wagering. Example rates may be 1 point per CHF 10 wagered on slots and 1 point per CHF 25 wagered on table or live games. Yearly or rolling thresholds determine automatic upgrades.

5.3 Loyalty Program Description: All players are enrolled in a loyalty program that converts accumulated points into bonus credits or free spins at published exchange rates (for example 100 points = CHF 1). Higher tiers may receive improved conversion rates and access to exclusive promotions.

5.4 Loyalty Program Rules: Points are earned only from real-money wagers. Dormant accounts may forfeit unused points after a defined inactivity period (commonly 90–180 days). VIP managers may adjust tiers subject to conduct and play patterns. Abuse of the program may result in loss of points or exclusion.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees): Deposits can be made via Visa, MasterCard, bank transfer, major e-wallets (Skrill, Neteller, ecoPayz) and a range of cryptocurrencies (Bitcoin, Ethereum, USDT). Typical minimum deposits are CHF 20–25 and per-transaction maximums commonly range from CHF 5,000 to CHF 10,000 for standard players. Card, e-wallet and crypto deposits are usually instant; bank transfers may take 1–3 business days. The operator typically does not charge deposit fees, although third‑party providers may apply their own fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees): Withdrawals are available by bank transfer, e-wallet and crypto. Card withdrawals may be supported depending on issuer policies. Typical minimum withdrawal amounts are CHF 30–50. Per-request and periodic limits often range from CHF 5,000 per request, roughly CHF 10,000 per week and CHF 40,000 per month for standard accounts; higher limits may be available to VIPs. After approval, e-wallet and crypto withdrawals are commonly processed same day, while bank transfers typically take 1–3 business days. In most cases the operator does not charge withdrawal fees; third-party fees may apply.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions): Standard wagering rates are 35x for most welcome and reload bonuses unless otherwise stated. The maximum stake while wagering is typically CHF 5 or 10% of the bonus amount, whichever is lower. Slots generally contribute 100% to wagering while some table and live games contribute at reduced rates or are excluded. The operator may exclude specific high-volatility or jackpot games from promotions.

7.2 Deposit Limits: Players may set personal deposit limits (daily, weekly, monthly) via the cashier or responsible gambling section. Reductions take effect immediately and increases are subject to a cooling-off period (commonly 24 hours). The platform may enforce its own per-transaction risk-based limits.

7.3 Withdrawal Limits: Standard accounts are subject to periodic withdrawal caps, typically around CHF 10,000 per week and CHF 40,000 per month. Higher limits may be available to VIPs and are subject to verification and ongoing risk monitoring.

7.4 Account Restrictions: Accounts may be restricted, suspended or closed in cases of suspected fraud, bonus abuse, chargebacks, use of false information or breach of the Terms. Accounts inactive for extended periods (commonly 12–18 months) may be classified as dormant and may incur administrative charges as set out in the platform's full Terms.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android): An Android application is available via an APK distributed from the official site. iOS users can access a web-based app or progressive web app (PWA) via the device browser. Both platforms support slots, live casino and cashier functionality.

8.2 Mobile Browser Optimization: The mobile site is built with responsive HTML5 design. Navigation adapts for smartphones and tablets, with menus collapsing into a compact navigation and games supporting portrait or landscape orientation.

8.3 User Experience and Speed on Mobile: The interface emphasizes quick access to key areas such as Lobby, Live Casino, Promotions and Cashier. On stable 4G/5G or Wi‑Fi connections the lobby typically loads within a few seconds and most games within under ten seconds; live streams adapt quality to available bandwidth.

8.4 Process of Registration on Mobile: Mobile registration follows the same steps as desktop: register, confirm email, select currency, complete profile and upload KYC documents using the device camera or file upload. KYC completion is required before withdrawals.

9. Security and Fair Play

9.1 SSL & Encryption Standards: The platform uses HTTPS with modern TLS standards (for example TLS 1.2 or 1.3) and industry-standard encryption to protect data in transit. Additional protections may include web application firewalls and distributed denial-of-service mitigation.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs): RNG-driven games are supplied by providers whose engines are independently tested and certified by recognised testing laboratories. Live game outcomes are governed by studio processes and certification where applicable. Providers publish RTPs and testing details in accordance with their certification.

9.3 Customer Support (Channels, Response Time): Customer support is available via live chat and email ticketing, with an FAQ/help centre for common queries. Live chat response times are typically short during business hours and peak periods; email responses are typically provided within a few hours to one business day depending on complexity.

9.4 Support Availability (Hours, Languages): Support is generally provided 24/7 for chat and email to accommodate international users. Primary languages include English and German, with additional coverage in languages such as Polish and Spanish subject to staffing. Swiss German speakers may be assisted in standard German.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion): The platform provides responsible gambling tools including personal deposit limits (daily, weekly, monthly), loss and session limits, time-out options (short breaks typically from 24 hours to 30 days) and self-exclusion periods (for example 6 months, 1 year or indefinite). During self-exclusion account access and marketing communications are disabled.

10.2 Links to Support Organizations: The responsible gambling information references recognised support organisations and resources that provide counselling and guidance for problem gambling. Where applicable the platform lists national and international helplines and self-help organisations relevant to the user's region.

11. Advantages and Disadvantages

11.1 Pros: Key advantages include a substantial welcome package, frequent reloads and VIP cashback, a broad multi-provider game catalog including leading slot and live studios, mobile optimisation and support for cryptocurrency payments allowing for potentially faster processing.

11.2 Cons: The Curacao licensing framework may provide less direct regulatory recourse than some stricter regimes. Standard periodic withdrawal caps may be restrictive for very high-volume players unless higher VIP tiers are attained.

12. General Casino Information

12.1 Year Founded: The platform began appearing on review and affiliate channels around 2025–2026 and is a relatively recent entrant in the market.

12.2 Operator/Parent Company: The platform is operated under a master sublicense model and utilises third‑party payment agents and processors for transactional services in the EU/EEA where applicable.

12.3 Supported Languages: The platform interface supports at minimum English and German, with additional localisations such as Polish and Spanish to serve broader European audiences.

12.4 Accepted Countries: The platform accepts players from many international jurisdictions including most of continental Europe (including Switzerland), Canada, New Zealand and other non-restricted territories, subject to local law.

12.5 Restricted Countries: The platform excludes players from territories explicitly prohibited by its risk policy including, without limitation, the United States, the United Kingdom, France and the Netherlands. Attempted access from restricted jurisdictions may result in account denial or closure.

12.6 Short Brand Description: WildHub Casino operates an online casino and sportsbook with a wildlife/safari aesthetic. It offers thousands of slot titles, a comprehensive live casino section and a range of bonus and loyalty programmes while providing multiple payment options and responsible gambling tools.